Do You Want to Automate your Messaging and Wow Your Guests?


Let me get you there.


15 Proven guest message templates to get you from inquiry to 5-star reviews and repeat bookings! Get all the critical guest messaging you need to ensure streamlined communication, smooth check-ins, increased revenue and happy guests!

Yes! I Need This!

You + The Guest Template Pack = Everything you need to get started!


Stop wondering, ‚ÄúWhat do I write to my guests and when?‚ÄĚ and start automating your messaging with these simple but powerful email templates.

Get ready to build guest rapport, increase revenue, positive reviews, and repeat guests for your vacation rental business.

As you know, different types of emails serve very different purposes, and that’s why I’m offering you FOURTEEN Message Templates + plus a BONUS template for the most common types of guest communication for Vrbo, Airbnb and your direct bookings. PlUS a Guest Message Pathway Checklist with all the Trigger Conditions to send your Templates. 

So what are you waiting for? 



Pre-Booking Template Message

Guidelines and tips on how to respond to guest inquiries that highlight key property features and amenities to bend the guest's decision in 
favour of your property. 


Booking Template Messages

Set up the booking process to be seamless with templates and triggers that automate the process of signing your rental agreement and the scheduling of a security deposit.  Plus reminder templates to nudge those guests along. 


Pre-Stay Template Messages

Ensure your guests have everything they need prior to their stay with detailed access templates that include Google directions, key contact information, lock codes and prompts to include any property-specific instructions. 


During The Stay Template Messages

Enhance the guest experience by making the guest feel taken care of with a welcome template and a check-out template to remind guests of your check-out details that will help avoid any potential delays in preparing the property for your next guests. 


Post Stay Template Messages

Leave a final positive impression on your guests with the post stay templates that informs them of the release of the damage deposit and requests a review. Demonstrate your commitment to their satisfaction and increase the likelihood of repeat bookings and positive reviews!


Gap Night Offer Message 

Boost your revenue and don't leave those gap nights unbooked. Put our BONUS Template to use and offer available gap nights to existing guests at discounted rates! 

How different would your vacation rental business feel if you had....

  • A guest message pathway¬†so your guests get what they need, when they need it.
  • Direction¬†on what to write at each stage of the guest interaction and when to¬†send it.
  • Automatic messages being sent to your guests. Hours saved and no more manual work!¬†¬†
  • Critical booking details finalized within 48 hours of the booking. No more chasing down guests to sign rental agreements!
  • Increased¬†revenue¬†from promoting gaps nights to¬†existing guests. Boosting your occupancy and profits!
  • Confidence knowing that your guests are feeling taken care of before, during and after their stay.¬†
  • More¬†Repeat Bookings & 5-Star Reviews¬†through¬†purposeful and automated¬†messaging.

I mean... that would feel kinda great, right?

Buy the Templates

The Guest Template Pack has been a game-changer for me!

It has made bookings and communication more streamlined, and guest-friendly, but also saved me loads of time!

‚ÄstJulie Reichle, Owner of Park Entrance Lodge,¬†Estes Park,¬†Colorado¬†

Here's how it all breaks down...


- 15 Guest-centric Templates that can be used for Vrbo and Airbnb. Templates that cover all the key touchpoints with your guests. From the time they make an inquiry to when they’ve left and are thinking about their next stay.

- Guest Message Copy That Wows!  The templates include some real-life examples to use as a guide.  These copywriting examples will get your own creative juices flowing. 

- Checklist & Triggers. Send the right message at the right time. The template pack includes a Checklist with all the Trigger Conditions and suggestions for the ideal times to send your templates.  

- Links to Editable Google Files.  I'm making this as easy as possible! The downloadable files also have a link to a Google doc file where you can make them your own! 

Get the Templates!

Hey there,
I'm Jennifer Spencer

I help vacation rental owners, hosts and property managers with automation, revenue strategies and guest messaging so they can take control of their vacation rentals, drive direct bookings, improve guest experiences and increase revenue.

My professional background is marketing, and my passion is vacation rentals. I started hosting guests at my first vacation rental home almost a decade ago. I love real estate and vacations, and so naturally it made sense to put the two together to provide awesome guest experiences.

I've got stacks of knowledge to share with other vacation rental owners and managers to help them implement systems, automate guest communication, build repeat business, and apply best practices, to allow them to build a highly profitable vacation rental business that paves the way for independence (and frees up their time!).