$98.00 USD

ADDITIONAL SPECIAL OFFERThe Problem Solving Playbook

Expand your guest communication toolkit with our proven guest messaging templates, designed to assist in resolving challenging guest situations. From addressing guest issues and handling complaints to managing cancellations and negative reviews, I've got you covered with templates tailored for the four most common types of situations: Issues with guests, Guest Complaints, Cancellations, and Negative Reviews.

With the purchase of the Guest Template Pack, also get the Problem-Solving Playbook for only $47! 

10 Templates Included: 
Property Damage or Extra Cleaning Charges, Excessive Noise During Stay, Cancellation with No Travel Insurance, Guest Complaints,  Respond to Bad Reviews Templates.

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The Guest Template Pack

Stop wondering...

“What do I write to my guests and when?” 

Instead start to automate your messaging, build guest rapport, and boost revenue with these simple but powerful email templates (including  triggers) tailored for your vacation rental business.

Get Instant Access to:
  • 15 Guest-centric Templates that can be used for Vrbo,  Airbnb and Direct Bookings. Templates that cover all the key touchpoints with your guests. From the time they make an inquiry to when they’ve departed to when they start to think about their next stay.

  • The following 15 Templates are Included: Inquiry Template, Airbnb & Vrbo Rental Agreement Template, Airbnb & Vrbo Reminder Rental Agreement Templates x 2, Airbnb & Vrbo Access Templates, Airbnb & Vrbo Welcome Templates, Airbnb & Vrbo Check-Out Templates, Airbnb & Vrbo Release of Damage Deposit and Request for Review. BONUS: Orphan Night Offer Template (Upsell those nights!).

  • Guest Message Copy that Wows! The templates include some real-life examples to use as a guide to customize them for your listing(s).

  • Checklist & Guest Triggers: Send the right message at the right time. The template pack includes Checklist with all the Trigger Conditions & Ideal Times to send the Templates. No more guess work!  

  • Links to Editable Google Files.  I'm making this as easy as possible! The downloadable files also have a link to a Google Doc file where you can make them your own! 

When purchasing, please double-check that your email address is entered correctly. If there is a typo, the email with the download files, won't make it to you! Thanks :)

SPECIAL OFFER:  Expand your guest communication toolkit with our proven guest messaging templates, designed to assist in resolving challenging guest situations. 


From addressing guest issues and handling complaints to managing cancellations and negative reviews, I've got you covered with templates tailored for the four most common types of situations: Issues with guests, Guest Complaints, Cancellations, and Negative Reviews. With the purchase of the Guest Template Pack, get the Problem-Solving Playbook for only $47! 

10 Templates Included: Property Damage or Extra Cleaning Charges, Excessive Noise During Stay, Cancellation with No Travel Insurance, Guest Complaints,  Respond to Bad Reviews Templates.

What People Are Saying:

The Guest Template Pack has been a game-changer for me! It has made bookings and communication more streamlined, and guest-friendly, but also saved me loads of time!

Julie Reichle – Park Entrance Lodge, Estes Park, Colorado

Jennifer was instrumental in getting OwnerRez set up for our first Short Term Rental. She really knows this software inside and out. She also helped get templates set up for ease of communication with guests and cleaners. Her help has been invaluable, I can’t recommend Jennifer enough!

Tamer Eid – Kerr Lake Retreat, Buffalo Junction, Virginia

Thank goodness for Jennifer! She helped me set up my OwnerRez account and since then managing our rentals has been so much more streamlined! She was super efficient and very organized, which was hugely important to me. She also explained things very well and answered all of my questions in a timely manner. I would highly recommend Jennifer!

Jaime Hall – Camp Arnold, California